Refund Policy

Last updated: August 18, 2025

7-Day Money-Back Guarantee

We stand behind the quality of EpilogueChat and offer a simple, fair refund policy for our users. Note: During our beta period, all features are free. This policy applies when premium plans launch.

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7-Day Money-Back Guarantee on All Credit Purchases

Refund Eligibility

You are eligible for a full refund if:

  • You request a refund within 7 days of your credit purchase
  • You have not used any credits from this specific purchase
  • Your account is in good standing with no violations of our Terms of Service

How to Request a Refund

To request a refund, please follow these steps:

  1. Contact our support team via email with your account details
  2. Provide your purchase confirmation and reason for refund
  3. Our team will review and process your request within 2-3 business days

Refund Contact Information:

Email: manager@epiloguechat.com

We respond to all refund requests within 24 hours

Refund Processing

Eligible refunds are processed as full refunds to your original payment method within 3-5 business days. Transaction fees may be deducted as per payment processor policies.

Full Refund Only

If eligible, you receive a 100% refund of your purchase amount

No Partial Refunds

Once any credits are used, no refund is available

Refund Exceptions

Refunds may not be available in the following cases:

  • Credits purchased more than 7 days ago
  • Any credits from the purchase have been used
  • Accounts suspended for Terms of Service violations

Credit Policy

Important information about credits:

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Credits never expire for active accounts. Unused credits remain available indefinitely.

Policy Changes

We may update this refund policy occasionally. Users will be notified of any changes via email or platform notification.

Questions?

If you have any questions about our refund policy or need assistance with a refund request, our support team is here to help.

Customer Support

📧 manager@epiloguechat.com

Business hours: Monday-Friday, 9 AM - 6 PM UTC